Your dealer has sent a username and a temporary password. Before you type them in, read this page once. It covers what to have ready, what a normal first session looks like and what to do if the details are refused.
Open the login page in your phone browser and paste in the username and temporary password exactly as your dealer sent them on WhatsApp. Pasting avoids typing mistakes between similar-looking letters. After you are in, take a few minutes to look around before you place anything.
Copy the username and the temporary password from WhatsApp and paste each one into its field. Pasting avoids mixing up a capital I with a lowercase l.
After pasting, check the end of each field for a stray space, a common reason for a refusal. Delete it and try once more.
Visit each section once without placing anything. You will learn where things are at no cost.
If anything looks different from what your dealer described, ask in the chat before going further.
The first thing worth confirming is that the amount your dealer credited is the amount you paid. If something looks off, raise it before you do anything else.
Keep the transfer screenshot beside you and compare it with what the dealer says was credited.
If the balance looks wrong, message your dealer on WhatsApp with the screenshot rather than paying again.
These checks take under a minute and prevent most first-day problems.
Use the login page your dealer points you to, and save it in your browser once it loads normally.
Do not sign in on a shared or public computer, and never share your screen with the credentials showing.
Keep the WhatsApp message open so you can copy the username and password.
Decide today how much time and money this first session may use.
Because the dealer created your account and holds its details, the usual way back in is through the dealer, not through the website.
Check capital letters and spaces, then try again. Repeated fast attempts do not help.
A dealer guide advises contacting your dealer, who usually issues new credentials.
Accounts inactive for more than 30 days are often suspended and can be reactivated through the dealer.
If you show a problem to anyone, hide the username and password first.
Password, account and balance questions all go to the same person. Save the dealer's number before your first sign-in so you never have to search for it.
Say what you typed, what the page did and when it happened. It saves time for both of you.
A single conversation keeps credentials, payments and answers together.
This guide does not control any account, so it cannot reset a password or fix a balance.
A username and a temporary password are the only keys to your balance, so treat them accordingly.
No genuine dealer needs to ask for your password after sending it to you.
Once saved somewhere safe, remove stray copies from shared notes and old chats.
If someone else holds your phone, sign out first.
Answers to what most people wonder on their first day.
It is the first password your dealer sends along with your username. Treat it as private from the moment it arrives.
On the login page you were sent in the chat. Use the exact username and the temporary password from the WhatsApp message.
Copy the details from the WhatsApp chat and paste them. If it still fails, message your dealer rather than guessing repeatedly.
People log in through a mobile browser, and you can add the site to the home screen for quick access.
Your dealer, who usually issues new credentials.
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